Localization adapts content to suit local and regional norms. A product is adapted to a specific market. In business, it is crucial to understand what connotations a word may have in a certain region.

The South Korean car maker Kia presented a new model at the Geneva Motor Show in 2013. The car was named Provo, which, according to Kia, referred to the Italian word prova, test or prototype. (Provo is also the name of a city in Utah, USA.)

However, the name of the car was met with strong reactions in the UK, particularly in Northern Ireland, where the name Provo is short for the Provisional IRA, an organization that was blamed for almost 2 000 deaths during the so-called Troubles in Northern Ireland 1970–1997, a campaign of violence to gain independence from Britain. The Provos were also blamed for bombings and murders in England.

After a member of the British Parliament tabled a motion that said that the name would be offensive to many victims of the Provisionals, Kia issued a clear statement that they would not launch the model in the UK.

To succeed with localization, you must understand what connotations a word has for your target audience. I will have more examples of failed localization in my next blog post.

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